Lorikeet
for Hismile
Contact us
Built around what Hismile customers actually message about — where's my order, can I cancel my subscription, is the kit safe with my veneers, which kit should I get. The agent answers and takes action, with honest product fit and refund flows that don't make people fight.
Click a pill to copy a prompt then paste it into the chat. Or just open the widget and ask in your own words.
Same brain, on the phone. Voice line is part of the next phase — we'd light up regional numbers when you're ready.
Voice channel — phase 2DTC oral care support tuned for a global brand — orders, subscriptions, product fit, refunds, all handled with the warmth your team brings to the brand.
Auspost for AU, UPS for US, Royal Mail for UK. Delayed-in-transit gets honest empathy plus a real choice: wait, reship, or refund.
Pause, skip, swap flavour, change frequency, cancel — all handled in chat. No win-back hoops. Cancellation is as easy as signing up.
Veneers? Crowns? Pregnancy? Under-14? The agent gives the honest answer — and points to a dentist when that's the right call. Trust pays back.
Satisfaction guarantee runs end-to-end. Sensitivity refunds tagged for product feedback. Damaged or wrong item reshipped same-day. No "I understand your frustration" theatre.
Hismile is global. Orders are placed at 2am. Refunds get asked for on weekends. The agent handles both without the inbox backlog.
First-time visitor browsing? The agent answers product questions, doesn't hard-sell, captures the email if they're keen. Welcome 10% flows from marketing.
Tuned for a global DTC oral care brand — knowledge-grounded answers and real action paths for the high-volume topics.
Pulled shipping policy, refund terms, ingredient info, and product descriptions. Real content for the knowledge base, auto-refreshed weekly.
Seven topic-matched workflows — router, order tracking, product help, returns and refunds, subscription mgmt, pre-sale enquiry, FAQ fallback.
Nine mock tools — customer/order/products/refund eligibility/refund processing/subscriptions/swap-cancel/lead capture/human callback. In production these are your Shopify + subscription stack.
No clinical advice. No fabricated prices or shipping promises. Veneers/pregnancy/under-14 handled honestly. STEER, not auto-escalate.
From this demo to production in weeks.
Swap the mocks for your real Shopify, your real subscription platform (Recharge/Skio/your stack), live tracking from carriers. The model gets sharper week-on-week.
Agent answers questions, looks up orders, surfaces subscription state, gives honest product fit. No write actions until you've watched it run for a couple of weeks.
Refunds, reships, subscription mods, lead capture all writing back into your stack. Every write action quote-backed first.
Voice on a regional support line, SMS reminders, embedded in your account portal, email triage. Same workflows, same brand voice, every channel.
Order tracking, refunds, subscription mods, "which kit" — handled before the email lands in someone's queue.
Sensitivity feedback, product issues, partnership enquiries — flagged with full context. The team's time spent on what only humans can do.
Customers asking for refunds get them. No three-email-back-and-forth. The CSAT lift shows up in week one.
Easy cancellation builds long-term loyalty. They come back because we made it easy to leave.
AU, US, UK, EU — one workflow set, regional shipping and pricing pulled from real data per ticket. No four separate teams.
Warm, playful, never patronising — guidelines enforced agent-side. Customer never knows where AI ends and human starts.
Happy to walk through how this would plug into your Shopify + subscription stack.
Talk to the team