Lorikeet
for Hismile
Contact us
Built around what Hismile customers actually message about — where's my order, can I cancel my subscription, is the kit safe with my veneers, which kit should I get. The agent answers and takes action, with honest product fit and refund flows that don't make people fight.
Click one of the pills above to copy a prompt, then paste it into the chat. Or just open the widget and ask in your own words.
Same brain, on the phone. Voice line is part of the next phase — we'd light up regional numbers when you're ready.
Voice channel — phase 2DTC oral care support tuned for a global brand — orders, subscriptions, product fit, refunds, all handled with the warmth your team brings to the brand.
Auspost for AU, UPS for US, Royal Mail for UK. Delayed-in-transit gets honest empathy plus a real choice: wait, reship, or refund.
Pause, skip, swap flavour, change frequency, cancel — all handled in chat. No win-back hoops. Cancellation is as easy as signing up.
Veneers? Crowns? Pregnancy? Under-14? The agent gives the honest answer — and points to a dentist when that's the right call. Trust pays back.
Satisfaction guarantee runs end-to-end. Sensitivity refunds tagged for product feedback. Damaged or wrong item reshipped same-day. No "I understand your frustration" theatre.
Hismile is global. Orders are placed at 2am. Refunds get asked for on weekends. The agent handles both without the inbox backlog.
First-time visitor browsing? The agent answers product questions, doesn't hard-sell, captures the email if they're keen. Welcome 10% flows from marketing.
Tuned for a global DTC oral care brand — knowledge-grounded answers and real action paths for the high-volume topics.
Pulled shipping policy, refund terms, ingredient info, and product descriptions. Real content for the knowledge base, auto-refreshed weekly.
Seven topic-matched workflows — router, order tracking, product help, returns and refunds, subscription mgmt, pre-sale enquiry, FAQ fallback.
Nine mock tools — customer/order/products/refund eligibility/refund processing/subscriptions/swap-cancel/lead capture/human callback. In production these are your Shopify + subscription stack.
No clinical advice. No fabricated prices or shipping promises. Veneers/pregnancy/under-14 handled honestly. STEER, not auto-escalate.
From this demo to production in weeks.
Swap the mocks for your real Shopify, your real subscription platform (Recharge/Skio/your stack), live tracking from carriers. The model gets sharper week-on-week.
Agent answers questions, looks up orders, surfaces subscription state, gives honest product fit. No write actions until you've watched it run for a couple of weeks.
Refunds, reships, subscription mods, lead capture all writing back into your stack. Every write action quote-backed first.
Voice on a regional support line, SMS reminders, embedded in your account portal, email triage. Same workflows, same brand voice, every channel.
Order tracking, refunds, subscription mods, "which kit" — handled before the email lands in someone's queue.
Sensitivity feedback, product issues, partnership enquiries — flagged with full context. The team's time spent on what only humans can do.
Customers asking for refunds get them. No three-email-back-and-forth. The CSAT lift shows up in week one.
Easy cancellation builds long-term loyalty. They come back because we made it easy to leave.
AU, US, UK, EU — one workflow set, regional shipping and pricing pulled from real data per ticket. No four separate teams.
Warm, playful, never patronising — guidelines enforced agent-side. Customer never knows where AI ends and human starts.
Happy to walk through how this would plug into your Shopify + subscription stack.
Talk to the team